• Malappuram, Kerala
  • mail@duplexsofts.com
  • Office Hours Mon - Sat : 10:00 AM - 6:00 PM

Duplex SolutionsTerms and Conditions


Accessing our website and making use of our services are subject to the terms and conditions outlined on this page. Check out this page very seriously. Please do not use our website and services or download any content from them if you do not agree with any of the terms and conditions listed on this page.
  • Throughout this page, the terms “organization”, “we”, “us” and “our” refer to DUPLEX and by visiting our site (www.duplexsofts.com) and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

  • This website is operated by DUPLEX Solutions, a partnership firm operating under the jurisdiction of the laws and regulations of India.

  • These Terms constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries guidelines) Rules, 2011 thereunder, as amended from time to time.

  • The ideas in the structured curriculum syllabus for students of different courses are used to create the content of the Application, Services, and products. The Application/Services/products are not meant to replace the curriculum-based education provided by schools. Instead, they are meant to add to it by explaining and presenting the concepts in a way that makes them easier to understand. Subscription to the Application or usage of our Services/Website/products does not in any manner guarantee admission to any educational institutions or passing of any exams or achievement of any specified percentage of marks in any examinations.

  • We may contact the User by SMS, email, or phone based on any access to the Application (including free downloads/trials) or Services or Website or registrations from any source, to tell them about their services and products, let them know about important updates, and/or ask for permission to show off their products. The User gives the organization explicit permission to contact him or her by phone, SMS, or email. The User also holds the organization harmless from any liabilities, such as fines, damages, or expenses, if the User's mobile number is in the Do Not Call (DNC) database. By signing up, you agree to give our employees, associates, subsidiaries, affiliates, and partners access to your contact information so they can get in touch with you about education information, offerings, and promotions via phone, SMS, email, etc.

  • Any updates or additions to the present website, such as new features or tools, shall also be bound by the Terms of Service. The most recent version of the Service Terms will always be available on this page for inspection. We may at any time and in our sole discretion revise, alter, or replace any portion of these Terms of Service. You must verify this page for updates on a regular basis. If you continue to use or access the site after any changes have been posted, you will be deemed to have accepted the changes.

  • Everything you see on our website, in our emails, in our newsletters, in our news articles, in our blogs, in our reviews, in our text, in our illustrations, in our photos, or from any of our partners or third-party suppliers is our property. No modification, publication, sale, transfer, or reproduction of our information for any purpose, whether for profit or nonprofit, is allowed.

  • Users acknowledge that they are responsible for adhering to the limitations imposed by copyright laws by using our website. Copyright infringement is illegal in India due to the country's strict copyright protection laws. Infringement of intellectual property rights is subject to criminal prosecution, monetary fines, or both.

  • The information presented on this website is provided "as is." We don't make any claims about the accuracy, dependability, or likely outcomes that could occur from using any of the information on this website. We, our partners, and our third-party vendors are not liable for any problems that may arise from attempting to use any of the information on this website. Even if notices of the damage were made to us or one of our representatives, we will never be held responsible for compensation.

  • Any aspect of our website may be terminated, changed, modified, stopped, or suspended at any moment without prior notice. This includes our Teacher's availability.

  • There may be technical, photographic, or typographical errors in the content on our website, posters, study materials, emails, newsletters, and other promotional materials. We don't guarantee that the information on our website is up to date, accurate, or comprehensive. Additionally, we do not guarantee that any of the information on our website will be updated.

  • The contents of this Terms & Conditions page may change from time to time. We reserve the right to do so. Without giving any prior warning, any modifications will take effect right away. You will be deemed to have accepted our Terms & Conditions if you continue to use our website after such changes have been made.

  • You are not allowed to send malicious programmes such as worms, viruses, or Trojan horses.

  • Prices for our products are subject to change without notice. We reserve the right to alter the prices of our services at any time.

  • In some cases, we may give you access to external tools over which we have no control or input. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. There are links on this site that will take you to other websites that we have no control over. We shall not be held liable for, or accountable for, the accuracy or completeness of any materials or websites, or for any other materials, products, or services, that come from a third party.

  • You are not allowed to use our services under a different name, e-mail address or mobile number or otherwise give us or outside parties a reason to suspect that any input is not from the intended recipient. The accuracy and content of your personal data are entirely up to you. We are not responsible for anything you or another user posts on your behalf.

  • Until terminated by us, these Terms of Service will remain in full force and effect.

  • We reserve the right, at our sole discretion, to remove or reject your registration for any of our services at any time.

  • We may use your photo and name on our website and social media sites as testimonials/promotions if you have used any of our services for Entrance tests and achieved success. If you delete your user account your data and name may remain available through the Services.

  • The organization’s products and/or services, like the App and content, only work with certain tablets, instruments, and other hardware. The organization is not obligated to provide products and/or services that work with instruments that it doesn't recognize or that can be bought from a third party but aren't compatible with the organization ‘s products and services. The organization has the right to change the list or types of devices that work with it as needed.

  • You agree that your ability to use your account depends on things like your internet service provider and the availability of the internet network. The organization cannot guarantee that the Application will always be available. In addition to the disclaimers in the Terms, the organization is not responsible for any damages you might suffer if you can't log in to your account and use the Application's services at any time.

  • The Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Further, the Terms shall be subject to the exclusive jurisdiction of the appropriate courts located in Malappuram or Kozhikode and You hereby accede to and accept the jurisdiction of such courts.

  • Any comments you make about the Application won't be kept secret. This information can be used by the Application in any way it wants. By submitting the feedback, you also represent and warrant that (i) your feedback does not contain confidential or proprietary information of you or of third parties; (ii) the organization is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) the Application may already be thinking about or working on something similar to the feedback; and (iv) you are not entitled to any compensation or reimbursement of any kind.

  • Under no circumstances shall the organization be held responsible in any manner for any content provided by other users even such content is offensive, hurtful or offensive. Please exercise caution while accessing the Application.

  • People who fall under the definition of "competent/capable" under the Indian Contract Act, 1872, may register for the Application and any of our goods or services. Minors, un-discharged insolvents, etc. are not permitted to register for our products or Services. If You Are A Minor and Would Like To Use Our Products Or Services, Your Legal Guardian Or Parents, Who Have Agreed To These Terms, Must Provide Such Access To You. You agree that it is not up to the organization to make sure that you meet the above criteria. It will be up to you alone to make sure that you meet the qualifications. Anyone under the age of 18 (eighteen) should get permission from their parents or legal guardians before giving any information about themselves, their parents, or other family members on the Application.

  • The "refer and get cash back" feature on this website is only for marketing purposes. By using this tool, we do not guarantee any form of stable income or pay. We are not liable for any loss or harm that result from your use of this feature. There will be no contract or similar arrangement, and you will not be regarded a marketing staff or employee of the organization, nor a partner of the organization. If you are eligible for a cash back, the organization's finance department will handle it; nevertheless, it is subject to certain external circumstances such as banking hours, our working days, and our policies regarding this feature. You should use this feature at your own risk.

  • DISCLAIMER: THE INFORMATION CONTAINED IN THIS WEBSITE IS FOR GENERAL INFORMATION PURPOSES ONLY. THE INFORMATION IS PROVIDED BY DUPLEX Solutions AND WHILE WE ENDEAVOR TO KEEP THE INFORMATION UP TO DATE AND CORRECT, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY OR AVAILABILITY WITH RESPECT TO THE WEBSITE OR THE INFORMATION, PRODUCTS, SERVICES, OR RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS THEREFORE STRICTLY AT YOUR OWN RISK. IN NO EVENT WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE INCLUDING WITHOUT LIMITATION, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY LOSS OR DAMAGE WHATSOEVER ARISING FROM LOSS OF DATA OR PROFITS ARISE OUT OF, OR IN CONNECTION WITH, THE USE OF THIS WEBSITE. EVERY EFFORT IS MADE TO KEEP THE WEBSITE UP AND RUNNING SMOOTHLY. HOWEVER, DUPLEX Solutions TAKES NO RESPONSIBILITY FOR, AND WILL NOT BE LIABLE FOR, THE WEBSITE BEING TEMPORARILY UNAVAILABLE DUE TO TECHNICAL ISSUES BEYOND OUR CONTROL.

  • The information you submit to us while using the website is subject to our Privacy Policy.

  • The fee that you pay for the services provided by us is subject to our Payment and Refund Policy.

  • Trial version registration accounts may be deleted at any moment and without prior warning.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

Please get in contact with us if you have any questions about our Terms & conditions.

Privacy Policy


We appreciate you putting your faith in us. In return for your trust, we (DUPLEX Solutions) will always be careful with the information you share with us. This privacy policy governs your use of the website ‘www.duplexsofts.com’ and the other associated applications, products, websites and services managed by the organization.

Before using the Website, our services, or any of the items we offer, you should carefully read the following privacy statement and the Terms and Conditions found on the Website. Do not access or use the Website, purchase any of our products, or make use of any of our Services if you do not accept this Policy.


User Information

When you download and register for the Services or products, the Website/Services or products get the information you give them. When you register with us, you usually give us (a) your name, age, email address, location, phone number, password, and educational interests; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you give us when you contact us for help; and (d) information you enter into our system when using the Services/products, such as when you ask questions, take part in discussions, etc. "Personal Information," "Sensitive Personal Information," and "Associated Information" are some of the types of information that could be collected from users. Personal Information, Sensitive Personal Information, and Associated Information (as each is defined in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the "Data Protection Rules")) are all referred to as "Information" in this Policy.

We may use the Information to contact you periodically to deliver the Services, relevant information, mandatory alerts, and promotional offers. When we need more information that personally identifies you or allows us to contact you, we will request it from you. We shall not distinguish who is using the device to access the Website, Services, or items, provided that the login credentials match yours. To make optimal use of the Website/Services/products and to ensure that your Information is accurately captured on the Website/Services/products, you must log in with your own credentials. We will always offer you with the choice not to provide the Personal Information or Sensitive Personal Information that we request. In addition, at any time throughout your use of the Services/products, you will have the option to revoke your permission to our use of such Personal Information or Sensitive Personal Information. This withdrawal of consent must be communicated to us in writing using the contact information provided in this policy. In such a case, however, the organization expressly maintains the right to deny you any further use of the Services/products related thereto.


Automatically Collected Information

In addition, the Services may collect certain information automatically, such as the type of mobile device you use, the unique device ID of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about how you use the Services/products. As is the case with most applications, we collect additional relevant information based on the permissions you grant. To bill you for goods and services, we use a third-party credit card processing / payment collection firm. These businesses do not retain, disclose, store, or utilise personally identifiable information for any other reason.

To enhance the in-classroom experience, we may demand camera/microphone access at the time you (on behalf of yourself and/or your parent) register for our Services or during the term of Services pertaining to our products/services/subscriptions. By accepting this Policy, you (on behalf of yourself and/or your parent) consent to our collection/recording and use of audio/video/telecall recordings and personal information for the aforementioned purposes.


Use of your Personal Information

We use the Information collected to analyse trends, conduct research, to administer the Application/Services and products, to learn about each user's learning patterns and movements around the Application/Services and products, and to gather demographic information and usage behaviour about our user base as a whole. Periodically, we may communicate aggregated and individual, anonymized and non-anonymized data to external service providers to help us enhance the Application, our goods, and our Services. We will only disclose your information to third parties in the ways outlined in this policy. Personal information may be merged with individual data and activity patterns to provide you with customized material and improve your learning objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us better your experience or reach out to you with more value added applications, products, information and services. However, these third party companies do not have any independent right to share this information. We do not sell, trade or share your Information to any third party (except subsidiaries/affiliates of the organization for related offerings) unless, we have been expressly authorized by you either in writing or electronically to do so.

We will occasionally send email notices, messages or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information:

  • as required by law
  • to enforce applicable ToU
  • with third party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioral analysis

Access to your Personal Information

We will give you the options you need to keep your personal information accurate and up to date. If you have created a user profile, you will be able to easily access and edit it through our products and services. We take reasonable precautions to ensure that your password is never compromised.


Third-party service providers

We use third-party service providers for processing payments. For some third-party service providers, like payment gateways and other payment transaction processors, have their own privacy policies when it comes to the information we give them about your purchases. For these providers, we suggest that you read their privacy policies so that you can understand how they will handle your personal information.

The third-party providers we use will generally only collect, use, and disclose your information to the degree necessary to assist us in the delivery of their services. We are not liable for any problems that may occur as a result of using third-party services.


Cookies

We send cookies, which are little files with a string of characters inside them, to your computer in order to identify your browser specifically. Cookies are used to store information about your preferences, speed up login times, and analyse usage patterns. This information is used to enhance our services, such as by adding more content in topics that are more popular with users. The default setting for most browsers is to allow cookies, but you can change this setting to make your browser reject all cookies or warn you when one is being sent. If you disable cookies, some of our features and services might not work properly.


Links

Links may be presented in a way that allows us to monitor if they have been followed. We make use of this data to enhance our personalised content. Links may direct you to websites outside of our domain. The privacy policies of other websites are not our responsibility. We advise our visitors to read the privacy policies of every website that collects personally identifiable information after they leave our site. This Privacy Policy only applies to data gathered by our website.


Alerts

In order to let you know about new service offerings from the organization and its subsidiaries and affiliates or other information we think you might find valuable, we may send you an email or call you on the phone (by SMS, call, or WhatsApp).


Security

The privacy of your Information is a top priority for us. To protect the Data we process and store, we have put in place appropriate physical, technological, and procedural measures. For instance, only authorised workers who need access in order to operate, develop, or upgrade our Website/Services/products are granted access to such Information. We take reasonable measures to protect the information we handle and store, but please be aware that no security system can guarantee against unauthorised access.


How Long Do We Store User Data?

We intend to store user data while an account is active and for at least three years thereafter. Depending on legal and commercial reasons, we may vary this procedure. For instance, if required by law or voluntary norms of conduct, we might extend the retention duration for certain data. Unless forbidden by law, we may reduce the retention term for some types of data in order to free up storage space.


User communications

We may keep any messages you submit via email or other means in order to respond to your concerns, fulfil your requests, and refine our Services.


Changes to this Statement

Our privacy policy will need to change as the Company develops to account for any new circumstances that may arise. If this Policy is ever updated, it is your responsibility to check for and accept any changes before continuing to use this site.


Your Consent

We think that every user of our Application/Services/products/Website must be able to provide informed consent prior to giving any Information required for the use of the Application/Services/products/Website. By registering with us, you expressly consent to our gathering, processing, storing, revealing, and handling of your information as outlined in this Policy now and as we may alter it in the future. Your data will be processed in India, including collection, storage, deletion, use, combination, sharing, transfer, and disclosure. If you reside outside of India, your data will be transferred, processed, and kept in line with India's data protection laws.

All feasible measures will be taken by our Grievance Officer to address your concerns as soon as possible. Inquiries can be directed to: mail@duplexsofts.com, call: +91 963 3349 715 , WhatsApp: +91 963 3349 715


Payment and Refund Policy


At DUPLEX Solutions (hereinafter “we”/ “our”/ “us”), customers' (“Student(s)”/“Customer(s)”/ “you”/ “your” / “Subscriber(s)”) confidence is important to us, therefore we've designed this refund policy to be as clear and straightforward as possible.

The refund policy is applicable in the following cases only:

  1. a) You will get a refund, if you paid for any of the events that are advertised on our website's (www.duplexsofts.com) “Events” page and we had to cancel them for some reason from our side. Within a reasonable amount of time, you will be qualified for a refund.
  2. b) You will get a refund if you paid for any items or products listed on the "STORE" page of our website (www.duplexsofts.com) and we failed to deliver them to you within a reasonable time.

The refund policy is NOT applicable in the following cases:

  1. a) Fees you paid for the courses listed on our website's "COURSES" page. We adhere to a strict no refunds rule. All of our online courses provide you the option to sample a portion (Trial) of the course before enrolling in order to aid you in making an informed decision.
  2. b) Invalid Payment (wrong amount) by you towards any of our services/products.
  3. c) Payment that was made to a different bank account than that of DUPLEX Solutions. Details about our payment account are available on the website. Students must contact to validate the account information.

If your refund request is approved by us after a thorough review, it takes 10–20 days to process. You must provide the bank account information to which the refund will be transferred. We won't be held liable or responsible if you provide us with incorrect information and we credit your refund to the wrong account. You must submit a declaration in the format and with the details we may want in order for us to transfer your refund to another bank account.

Changes to this policy: We may revise, amend, or replace this Policy at any time, for any reason, and without previous notice to you. Please visit this page periodically.